Returns, Refunds & Cancellation

REALIST does not accept general returns or exchanges for change of mind, opened or used products, or products with tampered packaging or broken seals. Skincare is a personal-care category, and this policy exists to protect the safety and integrity of every product we ship.

If your order arrives damaged, broken, leaking, defective, incorrect or incomplete, report it within 48 hours of delivery through Account → Order History → Report an Issue. Requests raised after this window cannot be processed.

REALIST may request clear product photos, packaging images, an unboxing video and your order information. Please retain the product and its original packaging until the review is complete.

Claims may require internal review, a reverse pickup and a warehouse quality check. Submitting a claim does not by itself guarantee a refund or replacement.

Approved claims may receive a replacement or an eligible refund, based on the outcome of the review.

Approved prepaid refunds are processed through Shopify and the payment gateway, and are returned to the original payment method used at checkout.

Approved COD refunds may require verified UPI or bank payout details, collected only through a secure support process. REALIST will never ask for card numbers, PINs, OTPs or passwords.

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been delivered. If the order has already been dispatched but is still within the 24-hour window, REALIST will review whether the shipment can still be stopped; cancellation cannot be guaranteed. An order is considered cancelled only after REALIST confirms it. Once the 24-hour window has expired, the order is no longer eligible for cancellation.

Write to us at contact@realistskincare.com and our team will help you through the process.